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If this feature exits I apologise for the query.
Is there a facility that allows the use of basic Microsoft Word features such as Bold Text, Italic Text and underline text when creating progress reports and other entries within the Description and Resolution and Notes fields. The most important areas of CommitCRM for me is the ability to record detailed information in the description, resolution and Note fields, and therefore it would be nice to be able to highlight or format important words, phrases or lines of text in a similar manner to that of Microsoft Word. |
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So in answer to my query regarding the ability to format text in the Ticketing description area I presume the reply is not at this time, and if not, will such a feature be introduced in future upgrades. I do not use the KB area as I have a separate system of my own using a series of Microsoft Office Templates.
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