Ticket submitting site.

is there a web based app or site that i can set up for clients to submit tickets? and set required fields and things such as that.

Yes. Web Interface offer just this. It lets technicians and customers access the system using a Web browser, manage Tickets and much more.

The RangerMSP trial already include all files required to install and configure it. Click here for the setup guide.

Hope this helps.
Sheli