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In a couple cases, the primary contact for a site was entered as a sub-contact. I moved the contact info to the Account record and deleted the sub-contact. I then found that tickets and assets which had been created with this sub-contact were messed up: The contact field for these records now shows a (seemingly) random contact, and I cannot change it.
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BryanP, You are correct. in some cases deleting a secondary contact might break links to it from other places. We're considering preventing the deletion of secondary contacts in cases where other records linked to it. In the meantime please refrain from deleting existing secondary contacts, you may rename them instead.
Thanks, Dina |
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You should visit those Tickets and reselect the Contact. The problem is only related to secondary Contacts. You cannot delete records, like Assets, that already have Tickets link to them, etc. Nothing else will break, you do need to select the Contact again though.
Thanks, Dina |
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when deleting a secondary contact, why doesn't the system simply prompt for a replacement contact to be used instead? we could then either select another secondary contact or the main account they all belong to... I don't like the idea of not being able to delete secondary contacts -- that's how things get bloated over time!
thanks -- //ray |