I created a new Ticket and I don’t see it on the Dispatcher board. What can I do?

[Product FAQ]

I created a new Ticket and I don’t see it on the Dispatcher board. What can I do?

[Support Team]

Re: I created a new Ticket and I don’t see it on the Dispatcher board. What can I do?

To view Tickets in the Dispatcher window, the Ticket should be set to be displayed in the Dispatcher.
To set a Ticket to be displayed on the Dispatcher board:

(1) Select the check box displayed in the New Ticket window, or

(2) When viewing the Tickets list - click on the left-most column of the relevant Ticket row. A dispatch picture should appear, or

(3) In the 'Details' tab of a selected Ticket, select the ‘Show Ticket in Dispatcher’ check box.


You can also set a default value for all new Tickets: from the Tickets menu, select Tools > Options... > Tickets tab and check or uncheck the following option: ‘By default, set to display new Tickets in Dispatcher’.