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Please verify that you have this file under the \RangerMSP\Client folder. If not, please copy it form \RangerMSP\LastVer folder.
In case you do have it then it's probably a privileges issue - make sure all users have all access rights and all privileges to the entire 'RangerMSP' folder tree. HTH Dina |
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It's probably the same issue again, now with the Web interface. Verify that the service is installed properly, that the service runs under a privileged user that has access to all files under the RangerMSP folder tree (by default the 'Local System' user may not be privileged enough).
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Has the service started? If so and IPs etc. in the .ini file are valid all should be working.
You can also review the Web interface setup guide to verify that you haven't missed anything during the setup. If nothing helps, please use the Help > Technical Support menu in RangerMSP to send us your RangerMSP log files for analysis. |
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We received the log files and will carefully analyze them - however - We can already tell that there is No log file for the Web interface from today.
This means that: (1) The service is NOT installed on your new server. Do you actually see the RangerMSPWebInterface service installed on your server when you open Windows Services list? (2) The service is installed but has never been started today on your new server. Also - is it possible that you still have the Web interface running on your old server and that your router forwards traffic to the old server? |
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Is it possible that it is installed from a Different path, like if you have two RangerMSP folder trees and it is installed from another?
I can verify again that there is not log file for the Web interface from today in the logs you sent us. So the above question try to address the assumption that you have more than one setups where the service is installed from a different one than the one from which you've sent us your log files. |
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When I start to receive actual help here, i am directed to take it to email. Then it took over 30 minutes between the first two responses, and then nothing.
So here it is 10pm, the last email i received was at 4:49pm. I sent an email at 4:53, 4:56, and then another one at 5:46 after i heard nothing. Is this normal support speed or is something special going on? |
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For what it worth we first heard about this problem here in this forum thread and have replied within 15 minutes... and then most replies been provided in about 5-10 minutes.
Anyway, many of the files been missing or located in the wrong folder after your server migration, this thread covers two, so it's clear that something were missed during the server migration process. If you have access to your original server 'shard driver follow the migration instructions again. This would be by far the easiest option. We understand that you went through this process in the past so it shouldn't take long. In case you don't have access to the old server, then, go ahead and reinstall the system and then restore from backup. In this case you may need to reconfigure some of your .ini files for the Web interface and RangerMSP Server. |