Ticket queues anytime soon?

Do you have any plans for ticket queues in the future?

I never saw the need, but as our company has grown, having them all in one queue, when you have about 50+ open, is very, very time consuming.

My ideal solution would be to identify using some sort of logic, then tag them in to some type of queue.

For example, N-Able creates tickets, tag them in the Maintenance Queue.

Tickets from a certain company get placed in a certain queue.

Windows jobs go in a certain queue, network jobs in another.

You can achieve this in other ways at the moment, but the solution is not pretty.

here are several ways that you can already implement this already.

The first is to use Ticket Status: Customize the open Statuses to reflect your queues and drag/drop the Tickets in the list to the "queue" on the left side pane.

The second option is to user Filters.
This is a more advanced way and the queues are managed automatically based on the criteria.

With Filters you can configure any filtering criteria.
For example:
All Tickets with Source='N-able' -
(Save it under the name of 'N-able Queue')

Another example:
All Tickets with Type=Windows and Status is Open.
(Save it under the name of 'Windows Queue')

etc.

Then, to see Tickets in a specific queue simply apply the filter and confirm. The tickets list will be filtered to display only tickets in the selected filtering queue.


Hope this helps.
Sheli

Thanks. I never thought about using the filter in this manner. That should do the job.