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Damyanti,
We can help you with this and increment the service requests start number for you to 1500. If this is what you need, please send us the following files by email (exit from RangerMSP in all your PCs before sending them to us and please do not use the system until we send the files back to you, perhaps it's best if you send them to us at the end of the day and we will return you the files as soon as possible): <server>\RangerMSP\Db\Sysids.adt <server>\RangerMSP\Db\Sysids.adi Dina |
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There will be no effect on previous service Tickets you have. They will retain their current numbers without any changes. It will only affect new Tickets which will receive their numbers starting at 1500...
Just remember that that after sending us the file do not use the system until we send them back to you. Dina |