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The Report Scheduler for Employees module may help here as you can configure it to email you, once a day, a list of all tickets being opened more than 24/48/etc. hours.
Hope this helps. |
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The Report Scheduler for Employees module may help here as you can configure it to email you, once a day, a list of all tickets being opened more than 24/48/etc. hours.
Hope this helps. |
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