CommitCRM Business Automation for successful ITs

 
March 18th, 2019, 09:46 AM
lpopejoy
 
Posts: 932
Would anyone else find this useful? I would love if ticket responses from the email connector had a unique subject so that they didn't all look the same. I feel like it would help the quality of responses and reduce confusion for clients responding to the wrong ticket.
 
March 18th, 2019, 11:55 AM
aaspeer
 
Posts: 162
I would love this. Currently, we only have the 'first paragraph' line used everywhere and we have an internal process to use the first line of the ticket as the "subject". A separate subject for ticket would help greatly.
 
March 18th, 2019, 12:40 PM
lpopejoy
 
Posts: 932
Problem is most of our tickets (or a lot) are email generated. The theoretical "subject" field SHOULD be auto populated by the subject of an email. It would serve to keep the communication threads logical and keep all the different email threads clear.
 
March 18th, 2019, 01:08 PM
aaspeer
 
Posts: 162
Agreed.
 
March 18th, 2019, 01:13 PM
lpopejoy
 
Posts: 932
Somehow Commit doesn't see this as a priority. So I guess it's up to anyone who thinks this is useful to let them know. Though I'm not confident that it will make a difference.
 
March 19th, 2019, 07:28 AM
tfreitas
 
Posts: 18
+100 on the subject field
 
March 20th, 2019, 05:30 AM
Kevin@multi.co.za
 
Posts: 41
yes please +1
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