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I am trying to use the email connector more but, clients are in the habit of emailing me for support. Try as I might, I can't break this habit.
I've been forwarding email to the connector email address, going into Commit, modifying the account, email contacts, and stripping out the FW: etc. Is there an easier way to do this? |
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Yes, definitely. There's a much faster way on how to convert an email message you received directly from a customer into a new Ticket in RangerMSP by forwarding that email to the Email Connector.
Follow the article linked below for all details: How To Create Tickets On Behalf of Your Customers Using Emails Hope this helps! |
