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Thank you for posting this.
Although there is no built-in option to close multiple Tickets at once, as a one-off workaround you may use Export and Import tools to update the Ticket Status to 'Completed'. Here is what you should do: Important - Take a backup of RangerMSP prior performing this as this action cannot be undone. 1. From the Tickets list, export the Tickets you want to update to Excel - using the Table Options > Export Table Data in the pop up menu. 2. In the created Excel file - - Remove all columns except Ticket Number and Status. - Update a status value for all Tickets rows to 'Completed' 3. Import the Excel file into RangerMSP using Tools > Data Tools > Import Tickets tool. While in the import wizard - make sure that Ticket Number and Status fields are mapped. As a result the existing Tickets status will be updated to 'Completed' Again, make sure to take a BACKUP before importing the Tickets Data. Hope this helps. |