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October 18th, 2018, 01:52 PM
mperic
 
Posts: 5
I searched the documentation and this forum, and couldn't find the answer to this:

What happens when a device is removed/disabled in Continuum?
Does it stay as an Asset in CommitCRM?
 
October 18th, 2018, 02:14 PM
Support Team
 
Posts: 7,514
Yes, it stays as an Asset in RangerMSP with its full service history and all other related details.

Hope this helps!
 
October 18th, 2018, 02:20 PM
mperic
 
Posts: 5
Thanks.
Is it possible to automatically update the status to "Not Active" when it's removed from Continuum?
 
October 19th, 2018, 06:03 AM
Support Team
 
Posts: 7,514
Thank you for asking. Once the device is deleted in Continuum it does not 'ping" RangerMSP's about it so there isn't an indication for this.

Hope this helps.
 
October 19th, 2018, 07:59 AM
mperic
 
Posts: 5
Ah, okay, makes sense...

Thanks for clarifying this.
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