Email template for new ticket

RangerMSP User Question*

Is there a way on RangerMSP where we can setup or change a template for logged tickets. At the moment it shows as follows:

A new Service Ticket has been created for your account.

Your Service Ticket tracking number: 0500-2744

We would like the ticket to have the description of the ticket, so that the client can see what they have logged.


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* Question received by email and shared here for the benefit of our users.

Answer

Sure, you can customize the template that is used for email alert sent to customers when a new ticket is created (or closed)..

You should go to Settings menu > Email Templates > copy the system template (default template is 'Ticket - Alerts to Customers - New Ticket - Designed'), add ticket description field as well as customize anything else to your requirements.

Then you should select the custom template under Tools > Options > Alerts to Customers tab and RESTART 'RangerMSP Server' service to apply the change immediately.

Hope this helps.