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Follow up emails AUTO
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June 7th, 2017, 01:26 PM
pops1000uk
Posts: 226
Anyone know how to setup follow up emails, say 2 weeks after a ticket has closed?
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June 7th, 2017, 01:49 PM
itognet
Posts: 217
select * from tickets where closedate <= 14
DO: send followup email.
One day I will make it as an addon.
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June 7th, 2017, 01:55 PM
pops1000uk
Posts: 226
explain a little more :-)
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June 7th, 2017, 02:07 PM
itognet
Posts: 217
From time to time, I make an addon for CommitCRM. Mostly because I have a customer that requires something special made.
Your idea about sending follow up emails is a great idea. I will look into it when times comes.
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June 8th, 2017, 02:17 PM
nattivillin
Posts: 1,146
This is something that should be included in the software.
A PSA's job is to make our lives easier.....
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