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here is the setup
new server hardware, new CommitCRM installation running 100% fresh, new everything. setup commitserver as a service, running IIS 6.0 SMTP relay to work with office 365 everything is working, emails are sending to clients \ employees, pop is pulling in properly BUT when i create a ticket logged in as user1 with email address of user1@domain.com for customer2@domain2.com, customer2@domain2.com gets the email with a new ticket info "Hello, A new Service Ticket has been created for your account. Your Service Ticket tracking number: 0500-1013 Thank You." which ALSO goes to the user1@domain.com... only alerts that are supposed to be on are the appointment alerts and task alerts. my understanding is that user1@domain.com should NOT receive an email when user1 is logged into CommitCRM and creates the ticket - actually, user1 is receiving email destined for customer2@domain2.com every time. any suggestions?? -------------------------------------------- -------------------------------------------- Here is the CmtEmailConnector.ini---(using stunnel for POP3, IIS SMTP for relay for TLS) and CmtAlerts.ini is below that... -------------------------------------------- [EMAILCONNECTOR] IncomingEmailAddress=support@domain.com POPHost=127.0.0.1 POPUserName=support@domain.com POPPassword=(password) POPPort=1109 POPTimeoutSec=10 CheckForNewEmailsEverySec=10 BackupActive=N BackupToEmail= ServerEmailsStoreFolderLocal= ServerEmailsStoreFolderNetworkView= ResponseActive=Y ResponseFromName=Support ResponseBCC= ResponseAttachOriginalEmail=Y APIActive=N APIPassword= APIContinueWhenInvalidData=Y ResponseToAPIActive=Y ResponseToAPIFromName=CommitCRM Email Connector ResponseToAPItoBCC= ManualProcessingAndErrorsToEmail=admin@domain.com DBFailedDelayUnitMinutes=5 DBFailedDelayMaxMinutes=120 SaveToQFailedRetryAfterSec=500 SubjectKeywordThatForcesInternalDistributionOnly=* 123* AutoAddEmailRecipientsAsTicketExternalRecipients=N AutoAddEmailRecipientsAsTicketEmployee=N AutomatedEmailsMainStatus=OFF AddWebLinkToAutoRspns=Y AutoRspnsEtmRecid=ETMSYSTKTHECAUTORSPN ConKind=None AuthType=None [AUTOMATED_EMAILS_DATA_DETECTION] AutomatedAccountBySenderEmailAddress=Y -------------------------------------------- CmtAlerts.ini -------------------------------------------- [Pref] EmailAddressFrom=support@domain.com EmailAliasFrom=COMMITCRM Alerts -------------------------------------------- |
