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September 8th, 2015, 06:03 AM
Support Team
Posts: 7,514
RangerMSP User Question
*
Is there any way we can edit the Priority field (Immediate, High, Normal, Low, Not Applicable) to the priority scale/names that we use?
--
* Question received by email and shared here for the benefit of our users.
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September 8th, 2015, 06:04 AM
Support Team
Posts: 7,514
Answer
Yes, you can rename existing priority names under
Tools > Option > Tickets (Admin) tab
> click the button
'Customize Priority Value'
.
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April 4th, 2016, 08:33 AM
wsandwith
Posts: 65
Can we also customize the color of the tag as it appears in the ticket & dispatch windows?
wsandwith
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April 4th, 2016, 08:40 AM
Support Team
Posts: 7,514
RangerMSP auto-displays tickets with the priority values in special colors, that are currently fixed and cannot be modified. Thanks for asking.
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