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Thank you for posting this.
In order to stop creating emails from unknown senders, please run <server>\RangerMSP\Server\ServerConfig.exe utility and under Email Connector tab select the option Do NOT create a new Ticket.... It is also explained here. You should restart 'RangerMSP Server' service on the server to apply the changes. In order to delete multiple tickets at once, you should first filter the tickets list to only include/list the tickets that you want to delete and then use the option under Tickets menu > Tools > Batch Delete Tickets . This action will delete up to 30 tickets at a time. Please take a BACKUP before batch delete tickets as it cannot be undone. Hope this helps. |
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In case all such emails are sent from specific email address, you can include the email address in a list that will force manual processing -
In that case edit file \RangerMSP\Server\CmtEmailConnector.ini Look for a token with a name of: ForceManual and set its value to include sender email address/es separated with a comma. Email messages from such senders will not get processed but rather directly forwarded for manual processing. Restart 'RangerMSP Server' Windows service on your server after editing the file. Hope this helps. |