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Yes, you can add a complete set of new custom fields to Tickets (as well as Accounts/Assets/etc.)
Click here to learn how (check the Field Customization option). Thanks, Dina |
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So i read the guide (twice) and i still cant add a new field to an existing tab.
I want to add a free text field called QB invoice # to the resolution tab. Then people can type in the invoice number when they fill out the resolution. I created a new field [invoice #] and then attempted to add it to the tab [resolution] I select my field, hit add, then i come back to a window with only close or cancel. Im lost. |
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New data fields can be added to new tabs.
However, you can add system fields to new tabs you create so in most cases the result is almost similar. The Resolution/History tab you mentioned is a complex tab (History List and the Resolution field) and therefore you won't be able to place both items on your customized new tab. You can place the Resolution field though. HTH, Dina |