Integrate Hounddog (GFI-MAX)

Hi Guys,

Does anyone have some experience with hounddog (GFI-MAX)?? and to connect it somehow with CommitCRM??

Thanks

Frederik

Hi Frederik,

Thanks for posting this question, we realize that this question was directed to the community; however, we've decided to add in our own 2 cents, while the community gets around to this thread.

RangerMSP currently officially supports integration with the following MSP products: N-able, Level Platforms, and LabTech. The support is in the email alert level (using the RangerMSP Email Connector you can automatically have tickets created from MSP alert emails). The Email Connector allows pulling incoming emails from your inbox and converting them into tickets, based on set of rules you define on your own. This provides with a very flexible platform, which allows receiving alerts from various systems, and converting them into tickets. You may be able to configure the system to process the alerts from HoundDog and convert them into tickets. You can find more details on how this can be configured here.

We'd be happy to hear more details about our customers experience regarding the HoundDog system.
Let us know if this can answer your needs with HoundDog.

With Regards,
Reno Breen

FlexibilIT, we're also considering (seriously) GFI/HD. How's it working for you? I had planned to have the alerts go to the email connector to simply create new tickets. The integration Reno/CommitCRM is working on will probably work a lot better than this though - although limited to the companies they listed.

How do N-able Level Platforms, and LabTech compare to GFI? We tried Zennith only for a few hours and the interface was scary difficult to use! GFI also seems pretty cheap!

We startign using GFI back in 2007 and have used it since then. We switched to Kaseya last year but left the reporting side on GFI/Hounddog. I must say GFI has come on leaps and bounds over the last 6 months and the automated tasks just simply work compared to the messing about you have to do in Kaseya.

We are looking to setup automated ticket login in the new year.

We've been using Hounddog for 6 months now- really like it a lot- really looking forward to an integration with CommitCRM similar to the the other supported monitoring products-

I've been using Houndog for over a year and it kicks arse. New features are added all the time but the cost seems to get less and less, not more. Would LOVE a way to integrate.

Hi,

Thanks for posting the great tip.
I've forwarded this thread to the product management team as a feature request; they'll review it and assess the implementation options.

Any additional comments would be welcome on this thread.

Regards,
Neta

Here is a link to a quick video demo of GFI Max (Hounddog) linked with CommitCRM account and being accessed in real-time on iPhone via our Interlink iPhone web app.

Watch Video

Hi,

We are using GFI and love it.. Would definately love to see integration into CommitCRM especially the linking of Assets to the GFI Asset Tracking.

Thanks for the additional feedback.

We are now using GFI and an easy integration into CommitCRM would be great.

Anyone tried GFI-Max withCommitCRM?

Yes, we use both GFI MAX and CommitCRM. You can setup an automation where GFI MAX will email CommitCRM any errors and CommitCRM will match the Account Name and create a ticket under the proper account. Now do keep in mind that every time GFI MAX detects an error on a device it will send an email which will create a ticket.

Jim

We are in the same position as Jim it works brilliantly as long as you've configured the GFI client to be as sensitive as you require for your application.

Jim how does Interlink's GFI max integration differ from just using Commits email connector? What does Interlink do with the GFImax API?

cheers
nathan

CommitCRM email connector will create tickets based on GFI MAX alerts sent via email. Interlinks GFI MAX integration allows you from the iphone to look up an Account within CommitCRM and then if that account is linked to GFI MAX within Interlink you can click a button and it will show you any alerts for that client directly from GFI MAX but displayed within the Interlink interface on the iphone.

There is a video link if you read down further in the post that shows this...

Jim

Quick Update:

RangerMSP version 5.7 was recently released and introduces a new RangerMSP-GFI MAX Link module.

The RangerMSP integration with GFI MAX includes:

• Automatic Ticket creation from GFI MAX failed checks.
• Link Accounts to Sites in GFI MAX or create Account from Site.
• Link Assets to Devices in GFI MAX or create Asset from Device.

>> Read more about What's new in version 5.7.
>> Read more about GFI MAX Link.