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I'm sure this has been mentioned but I'm not sure what term to search under in the forums-
Has anyone configured a way to use a webform from their website to send to the CommitCRM email connector to create a ticket? Ie- on your own website fill out a form describing the issue and hitting submit and having the connector use the email address the customer filled out rather than the webform default address? Hopefully I have described that correctly- Thanks Mark |
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The email connector will use any email (or domain) which is listed for the account under contacts or secondary contacts as long as it can match the email to a single account. For more advanced integration you could also use the API by Email or the Automated Emails feature, both of which can be configured on the Email Connector tab in RangerMSP Server Settings. The following links explain further:
Using PHP To Automatically Generate and Emai XML Transactions to RangerMSP Email Connector API by Email and MSP Integration |
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If you simply relay form submitions and send them as an email to the email connector without using the API but rather with the Sender as the email address filled in the form - you are using the standard email connector feature and you cannot match form fields to database fields (it's a plain email). With XML you can match any form field to any ticket database field.
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