RangerMSP Business Automation for successful ITs


Go Back   RangerMSP Forums > RangerMSP Software Discussion Forum (CCRM)
Search Today's Posts Mark Forums Read

Thread Tools Search this Thread
 
January 15th, 2019, 11:41 AM
macchick
 
Posts: 4
As a previous user of ConnectWise, it was a big change to go to CommitCRM. Two of the items that I certainly miss are as follows:

Bulk Actions

We have a queue for new helpdesk requests. I would like to be able to select multiple tickets and apply the same action to all such as:
- Change Priority
- Move to another technician
- Merge tickets
- Assign Manager

Multiple Managers on Ticket

My other request is the ability to have multiple managers on one ticket as there are times that we can have two or more people working on the same ticket. This would allow us to see actions other techs have taken without have to go and search for it.

Another option to this would be the ability to follow a ticket as well. Both of these options were available in CW
 
January 15th, 2019, 12:04 PM
aaspeer
 
Posts: 188
To add to this, it would also be nice to assign multiple assets to a single ticket.
 
January 15th, 2019, 12:12 PM
HavenZone
 
Posts: 71
some nice ideas
 
January 16th, 2019, 06:09 AM
Support Team
 
Posts: 7,510
Your requests are clear and some of them are already on our list. We will add your feedback. Thank you.
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -6. The time now is 09:15 AM.

Archive - Top    

RangerMSP - A PSA software designed for MSPs and IT Services Providers
Forum Software Powered by vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.