My Closed tickets not coming up

We have web users who when selecting the My Closed Tickets, the tickets don't come up. WHen I log into the web, it works for me, I'm assuming because I'm an admin. Why wouldn't they be able to see closed tickets? I also tried it from multiple browsers.

Thank you for posting this. Do you refer to Customer Web users? If so, and you are using version 6.1, under some configurations it might happen. If this is the case please email our Support@ email address and we will send you a small patch that should resolve this.

HTH

Yes this is happening with our web users. We are using version 6.1.0.1

Thank you for the update. We've just replied to your email with the instructions on how to apply the patch.