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Thanks for the reply. Yes the service is on. I get alerts sent to me. I have my preferences set to notify me for every ticket. The Techs preferences are set to notify them if they are the Ticket Manager. It's probably something simple but for the life of me I can't figure it out.
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From what you described it seems that the Alerts featute indeed work well and that the issue might be related to the user Alerts settings.
Here some things to check and verify: Email1 or/and Email2 addresses are set for the user under its Employee record in RangerMSP and when logging in to RangerMSP with this user - under Tools-> Options -> Alerts you can see these email addresses (visually). Also, check you check if the alerts were wrongly marked as spam and also maybe there's a Rule (Outlook/Gmail/etc.) that makes such incoming email message skip the Inbox... Hope this helps. |