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Answer
In RangerMSP 8 was added new report under Tickets section: Expanded Ticket Details2 which includes the To-do lists. To make it available in the Tickets window, select it and go to Reports > Make Report available from Tickets Window. Then reopen your Tickets window and you should see it in the list of available reports. |
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A To-dos section should be added as a Subreport to the main Tickets report.
Please note that not all Ticket reports support adding a To-dos Subreport. The following reports already include To-dos and you can copy them, if needed, to create a custom report: Expanded Ticket Details 2 and 3 Technician Service Form 4 / 5 / 6 In case your custom report was originally copied from one of the above reports, you can add To-dos by copying them from the existing report: For more information about using the built-in Report Designer, please visit the following links: * Reports Designer User Guide * Reports FAQ Hope this helps. |