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JoshuaB,
Thank you for asking this. Using the Filtering options, both in the live Tickets window as well in the Tickets reports, you can filter the Tickets list to only display tickets that have a Last Update Date with a value earlier than a one you specify for the filter. For example, in the Tickets Filter set: "Last Update Date" - "Less Than..." - "09/15/2010" This will list only Ticket records that haven't been updated since September 15. HTH, Dina |