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November 4th, 2011, 07:42 AM
Anders
 
Posts: 48
We get this error on one of our technichians since we changed to our new exchange server.
The sync works fine for all other techs.
The user performing the sync has the appropriate rights to the calendar, and can create and remove appointments via Outlook.

The version is v.5.5.0.3-1.1.5400.0

Can anyone help?

Anders
 
November 4th, 2011, 07:49 AM
Support Team
 
Posts: 7,519
Anders, please use the Help > Technical Support menu in RangerMSP to send us your RangerMSP log files for analysis.

Thanks,
Dina
 
November 4th, 2011, 08:03 AM
Anders
 
Posts: 48
I tried, but the mail bounced back saying the message was to large.
The log attachement was 23mb

Anders
 
November 4th, 2011, 08:08 AM
Support Team
 
Posts: 7,519
Please try using services like yousendit.com and email us the download credentials/link.
 
November 7th, 2011, 12:50 AM
Anders
 
Posts: 48
I have sendt you a mail via yousendit.com.
If you still didn't get the file, let me know and we'll try something else.

Anders
 
November 7th, 2011, 05:33 AM
Support Team
 
Posts: 7,519
Reviewed and it seems to be related to Profiles. An email reply has just been sent to you.

Thanks,
Dina
 
November 10th, 2011, 06:55 AM
Anders
 
Posts: 48
Got it fixed.
The problem was the users exchangemailbox had somehow been damaged when we moved from exchange 2007 to 2010.
We deleted his mailbox (after we exported it to a .pst first of course), and created a new one.
Now appointments sync just fine.

Thanks for helping me out :)

Anders
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