|
|||
|
|||
Hi,
Thanks for that last post. I need to understand the extent of the change here, in order to know if it's possible. Do you want to remove only the ticket editing option, or do you want to remove the add option, too? Do you want to set your customers to only be able to view existing data from the web interface? I'll be waiting to hear from you. Reno Breen RangerMSP Support |
|
|||
|
|||
Hi,
I'd like to thank you for your feedback. As far as I know, customers can add new tickets and edit some of the ticket fields. This is defined in the web interface core directives, and cannot be altered easily. They can also view other data (which is optional, you can remove it from Tools > Options > Web Interface), such as assets, contracts, charges and more. Those are not modifiable, but can be only viewed. Employees on the other hand can always add and update any data which is available for them according to their privileges (same as in the client application). I'm not sure there is a trivial way to eliminate the ability to add and edit tickets via the customers portal, however, I suggest that you contact us directly at Support @ and we will check the details with you to see if we can help in any way. Regards, Reno Breen |
|
|||
|
|||
Hi,
Thank you for posting this question. There are 2 options for embedding the web interface login page into your website. Option 1 sets a link that loads the RangerMSP web interface default login page. Option 2 allows you to use your own customized login page. Please review this manual page which precisely describes these options. Let me know if this helps. Reno Breen |