RangerMSP Business Automation for successful ITs

 
January 25th, 2019, 06:13 AM
mgoodchild
 
Posts: 1
Hello,

We can't seem to paste screenshots into ticket details/notes or charge items. Our Technicians rely on cutting/pasting portions of the screen when troubleshooting or documenting tasks. Am I missing something?

Thank you,
Matthew
 
January 25th, 2019, 07:38 AM
Support Team
 
Posts: 7,510
Thanks for asking. You aren't missing anything. These are textual fields that do not accept images, however, have the screenshot saved and drag/drop that screenshot file into the Ticket in RangerMSP, done! It'll be listed under the Docs tab and will open with a simple double click.

Hope this helps.
 
January 25th, 2019, 10:00 AM
tfreitas
 
Posts: 23
+100 Rich text Notes!
 
January 27th, 2019, 12:43 PM
northwestmsp
 
Posts: 157
+101 Rich Text Notes :)
 
January 28th, 2019, 06:33 PM
lpopejoy
 
Posts: 942
Goodness, yes. Rich text notes, please!
 
February 28th, 2019, 02:38 AM
Kevin@multi.co.za
 
Posts: 50
+103 Rich Text Notes :)
 
March 24th, 2019, 10:30 AM
LFITServices
 
Posts: 41
+3 billion for rich text
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