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Is there a way to create pre-defined filters which are available for everyone ? I want to have not only support tickets but also monitoring tickets which would be marked with TYPE = MONITORING, but i want people to be able to filter out monitoring tickets as we get thousands; each day someone would have to go through them all looking for alerts that need to be turned in to tickets.
* We received this message directly and published it here for the benefit of our community users. |
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Yes, it is possible to define and save filters.
Look for the Filter check box option on the Tickets window toolbar, click on it and on the displayed button, a filter setting window will open, define a filter and use it. You can also save it an others will be able to use it. Eitan |
