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I believe the best way to handle this is to leave the Ticket open (it's still in process), update its description and add Charges for the work already done, change its "display in dispatcher" flag to be ON so the Ticket will appear in the "Tickets waiting to be Dispatched" list, and re-schedule the ticket to the tech's calendar by drag-and-dropping the Ticket in the dispatcher. This will simply create an additional Appointment for this Ticket, and you will have all the activity documented under the same Ticket.
Eitan |
