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Our technicians are able to start and stop the timer. How can it be used to enter information into a ticket without re-entering the information? Do you have any further suggestions about how best it can be used?
* We received this message directly and published it here for the benefit of our community users. |
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Yes, you can use the Timer and automatically log the time into the Ticket as Charges.
1. You can open the Timer (using Ctrl+T or click the Clock-timer icon on the toolbar) while the Ticket window is open and the relevant Ticket is selected. This will automatically link the Timer to this Ticket. 2. Note that you can stop and restart the timer when it's opened, using the clock icon, and see the time spend when clicking the magnifying glass icon. 3. When you are finished with the timer, you can click the Add New Charge Icon in the Timer window. This will automatically add a new Charge to the Ticket, and copy the time spent to the Charge. All you need to do is select the Item. Neta |
