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HI Guys, is there a list of specific log errors I could monitor for in regards to the sync service for calendar syncing?
I constantly have it error on items saying users may already be syncing do I want to continue. the issue is a pain as I run the sync directly from CommitCRM on our server and know one monitors this session so it may be hours before we realise that jobs aren't syncing to exchange correctly and techs are not getting to jobs as their calendars aren't updateing |
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Every synchronization is logged in the log files under \CommiCRM\Logs folder. However it will not be easy to see whether there were problems during the sync.
Assuming that you sync on the server with a single user for all users, I recommend that all users will turn OFF their personal auto-sync settings. Each user should log into RangerMSP and from the menu select Tools-> Synchronize Outlook-> Auto Sync-> OFF and then save these settings by selecting 'Save Auto Sync Settings' from the same menu. This way chances of conflicts during the sync become rare. |