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September 9th, 2011, 02:19 PM
nattivillin
 
Posts: 1,146
We have a few clients that have multiple offices. How do I assign a ticket to a satellite office and not the main office?

I tried putting the other ones in as contacts, but the tickets still print with the main company address on it.
 
September 9th, 2011, 06:50 PM
lpopejoy
 
Posts: 942
You can print the contact address as well. We do this by having to addresses on a ticket. If there is an address for the contact, it prints out for the contact assigned to that ticket, but also shows the primary account address as well.
 
September 9th, 2011, 07:56 PM
nattivillin
 
Posts: 1,146
How do you do that?
 
September 10th, 2011, 09:39 AM
lpopejoy
 
Posts: 942
Go into the report that you are using as your service ticket printout, and open it it design mode. Add a DBText field to it, and then in the drop down in the top-left, choose Tickets - Contact: FULLADDRESS as the field. You can add more fields for all of the other contact's contact information.
 
October 20th, 2011, 01:37 PM
pfessak
 
Posts: 13
I will try that.
 
October 21st, 2011, 08:40 AM
nattivillin
 
Posts: 1,146
How do you get it on more than 1 line? I just get a long address on a single line that pushes off the page.
 
October 21st, 2011, 10:43 AM
lpopejoy
 
Posts: 942
Maybe you need to use DBMemo on your report instead of DBText.
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