Automatic emails

Is there a way when you create a ticket , as long as there is an email in the account section, to automaticallly send an email out? Or do we need to click on the email link each time?

Cheers

Hi,

When using the Email Connector module, it automatically creates tickets from incoming customer emails (email-to-ticket), and also sends an automatic email response, with the new ticket details to notify the customer the ticket was created. Currently, when manually creating tickets, closing tickets, or changing their status, this does not send an automatic email to the customer.

At the moment, you can send the email in a click from the application, by clicking the email icon in the ticket's tool bar. This will automatically copy information from the ticket, and the customer's email address into the "To" address.

On a side note, we plan on adding more options to the Alerts Server, which will allow sending automatic alerts to customers as well (currently is sends automatic email alerts to employee for updates in the database) in the future.

HTH

Ethan