Printing Ticket with associated ToDo List

RangerMSP User Question*

How do I print a Ticket which shows a created ToDo list?

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* Question received by email and shared here for the benefit of our users.

Answer

In RangerMSP 8 was added new report under Tickets section: Expanded Ticket Details2 which includes the To-do lists.
To make it available in the Tickets window, select it and go to Reports > Make Report available from Tickets Window. Then reopen your Tickets window and you should see it in the list of available reports.

How do we add the todo list to an existing report so that it prints out?

A To-dos section should be added as a Subreport to the main Tickets report.
Please note that not all Ticket reports support adding a To-dos Subreport.
The following reports already include To-dos and you can copy them, if needed, to create a custom report:

Expanded Ticket Details 2 and 3
Technician Service Form 4 / 5 / 6

In case your custom report was originally copied from one of the above reports, you can add To-dos by copying them from the existing report:




For more information about using the built-in Report Designer, please visit the following links:

* Reports Designer User Guide
* Reports FAQ

Hope this helps.