RangerMSP Business Automation for successful ITs

 
July 16th, 2019, 01:09 PM
HavenZone
 
Posts: 71
Is there a way to set the status (not label) of the tickets created by the RMM. Instead of a ticket created by the RMM link having a status of "New" I would want to use a status of "RMM" so it is easier to filter out the tickets created by the RMM. The label side does the exact opposite of what we are trying to do.
 
July 16th, 2019, 01:45 PM
Support Team
 
Posts: 7,510
Thank you for posting this.

Currently there is no option to set another status for the new RMM Tickets. We will take on your question about filtering out such Tickets.
 
August 9th, 2019, 01:05 AM
HavenZone
 
Posts: 71
or another way would be to assign the RMM tickets to a different user
 
August 9th, 2019, 06:17 AM
Support Team
 
Posts: 7,510
Thanks. That's a great idea and it'll be reviewed.
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