second email address for contacts --

how do we add a second email address for contacts?

//ray

We recommend that create a new Secondary Contact with the new email address in it. This way the email connector will identify the contact/Account by the this email address.

HTH
Dina

that means we will end up with 2, 3 or even 4 contacts in our synchonized exchange/outlook address book for the same person... this is definitely something that needs to be addressed!

thanks --

//ray

Agreed, I think that at the very least there should be two email address fields for a contact. It would be better to have a way to add more just in case but creating multiple contacts just so you can more then one email address is just the wrong thing to do.

Agreed. We have a client with two domains. We don't want two records for every employee to handle two addresses - this screws up reporting based on contact, finding old tickets, etc. There should be a way to assign multiple e-mails to a single contact.