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Commit-Zenith Link |
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Commit-Zenith Link module is a bidirectional integration that helps you manage and track RMM Tickets with greater ease and increased efficiency. Through the integration, you can take full advantage of Zenith’s RMM technology while managing your RMM Tickets from CommitCRM, the same centralized location that you manage the rest of your Tickets and business activities. |
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By keeping all Tickets in one system, it helps ensure that you don’t miss any of your Tickets by managing multiple platforms. |
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With Commit-Zenith Link, Zenith Tickets are automatically pushed into CommitCRM in order to be managed, resolved and recorded in CommitCRM. Upon closing the Tickets in CommitCRM, this bidirectional integration automatically closes the Tickets in Zenith. |
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In addition to sharing Ticket information between the two platforms, this integration also links Zenith Sites with CommitCRM Accounts and Zenith Devices with CommitCRM Assets. So, not only does this integration help you manage Ticket items, but it also provides you with a more detailed picture of your relationship with your clients and of the history of the various Assets you are managing. |
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Commit-Zenith Link is an optional add-on module. |
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By having access to this information, you can improve your customer relationships, expedite and streamline the management of RMM Tickets, and capture Asset details with greater ease. |
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Benefits: |
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Save time- by automating processes so you don’t have to do them manually. |
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Increases efficiency- by getting instant access to Zenith detected issues regarding MSP managed devices and being able to manage all Tickets in one centralized system. |
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Increases your Customer Satisfaction- by helping you respond faster, follow-up sooner, and tailor your services to your customers. |
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Minimize the occurrence of duplicate, redundant and wrong data common with manual data entry. |
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Manage all service tickets in one central locations - CommitCRM. |
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The features offered by the Commit-Zenith Link module include: |
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Automatically creates Zenith Tickets in CommitCRM for easier management. |
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Easily links Zenith Devices with CommitCRM Assets. |
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Easily Links Zenith Sites with CommitCRM Accounts. |
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Automatically enables you to see the entire service history for Assets in CommitCRM - both for native CommitCRM Tickets and Zenith Tickets. |
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Two-way Sync: Closing a Ticket in CommitCRM automatically closes a Ticket in Zenith. |
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Take advantage of Zenith RMM technologies while managing Zenith Tickets with the efficiency-inducing tools available in CommitCRM. |
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Frequently Asked Questions |
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What are the system requirements for the CommitCRM-Zenith Link? |
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- CommitCRM version 5.6 or higher.
- An active account with Zenith Infotech Ltd.
- License for Commit-Zenith Link module.
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Which record types are synchronized? |
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- CommitCRM Accounts are linked to Zenith Sites.
- CommitCRM Assets are linked to Zenith Devices.
- CommitCRM Tickets and synced with Zenith Tickets.
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Is the sync bi-directional? |
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Yes, the CommitCRM-Zenith integration is bidirectional meaning that a Ticket opened in Zenith automatically opens a Ticket in CommitCRM under the relevant Account. When the Ticket in CommitCRM is closed the Ticket in Zenith is automatically closed. |
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Can Tickets be assigned to Zenith NOC after they have been sent to CommitCRM? |
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No, once the Ticket has been sent to CommitCRM, it is solely managed in CommitCRM and cannot be reassigned to Zenith NOC. However, by closing the Ticket in CommitCRM, the Ticket is automatically closed in Zenith. |
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Can Tickets be managed in Zenith after they have been sent to CommitCRM? |
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No, once the Zenith system is configured to sync with CommitCRM, the entire management of the Ticket is performed within the PSA. The Tickets are still visible in Zenith and the Ticket number issued by CommitCRM is also listed within Zenith. Even though you can view the Ticket in Zenith, the Ticket must be managed in CommitCRM. |
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How is the Commit-Zenith Link module licensed? |
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The Commit-Zenith Link module is an optional module and is licensed on a per system basis. This means that only a single license for Commit-Zenith Link is required for your CommitCRM system to integrate with Zenith. |
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