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| Commit's Online Services |
View Samples |
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| Commit's Online Services is a powerful feature which allows you to link to web sites (URL) and activate the web application using parameters taken from Commit. |
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| You can define as many online Services as you wish. This feature is available from the Account window. |
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| What can I use Online Services for? |
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| Wouldn't you like your technicians to be able to find an address for a scheduled visit with just a single click? You can do this by defining an Online Service which will open maps site (e.g. Google Maps, Yahoo! Maps etc.) and the map will open automatically on the address of the Account or Contact stored in Commit. |
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| This powerful tool allows you to define any URL and open it with parameters. You can basically do with it whatever you want. |
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| Activating Online Services |
| Online Services can be activated from various places in Commit including: |
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The Account window - click the Online Services icon to activate the service for the selected account |
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The Dispatcher Windows - right-click on a selected Ticket to run any Online Service for the Ticket's Account or Contact (such as displaying a map). |
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The Calendar / Scheduled Appointments views - right-click above an Appointment and select Online Services. |
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The secondary Contacts tab - select a Contact, right-click and select Online Services |
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Account selection field - anywhere where the Account selection field is displayed - right-click and select Online Services, or click on the business card icon to display the name/address/phones of the selected Account and to activate Online Services. |
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Secondary Contact selection field - right-click and select Online Services. |
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The Relations tab under Account - right-click and select Online Services. |
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| Adding new Online Services |
| To define a new Online Service, Open the Online Services Management window from Settings > Online Services. or click the Online Services icon from the Accounts window toolbar. Click the New button to add a new Online Service and enter the following parameters: |
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Name - The name of the service which will be displayed in the Online Services list and menus throughout the system, for example, "Google Maps". |
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Base URL - The URL you wish to open in order to use the Service. This is the address of the main service (before passing any parameters to it), for example http://maps.google.com/maps. |
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URL Parameters - Parameters which will be appended to the URL in order to create specific queries when opening the URL. These parameters can be Commit Account database fields which will be taken and filled from Commit when clicking the Online Service. |
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| * See the Tips and Tricks for examples of useful Online Services |
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| Tips & Tricks |
Following are examples of possible Online Services configurations.
These examples are intended to explain the use of Online Services only. |
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| Disclaimer - Before defining your Online Services you should read the terms of use for each web site you want to access. The examples below are displayed to explain how to use online services and how to pass parameters. |
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| Displaying Maps for Addresses |
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| Google Maps - Opens Google Maps and displays the Account/ Contact address |
| Parameters |
Values |
| Name |
Google Maps |
| Base URL |
http://maps.google.com/maps |
| URL Parameters |
?f=q&hl=en&q=<CMTLBLDATA_FLDCRDADDRESS1>+
<CMTLBLDATA_FLDCRDCITY>+
<CMTLBLDATA_FLDCRDSTATE>+<CMTLBLDATA_FLDCRDZIP> |
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| MapQuest - Opens MapQuest Map and displays the Account/Contact address |
| Parameters |
Values |
| Name |
MapQuest |
| Base URL |
http://www.mapquest.com/maps |
| URL Parameters |
/map.adp?searchtype=address&country=
<CMTLBLDATA_FLDCRDCOUNTRY>&addtohistory=
&searchtab=home&formtype=address&popflag=0&latitude=
&longitude=&name=&phone=&level=&cat=&address=
&city=<CMTLBLDATA_FLDCRDCITY>&state=
<CMTLBLDATA_FLDCRDSTATE>&zipcode=
<CMTLBLDATA_FLDCRDZIP> |
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| Yahoo! Maps - Opens Yahoo! Map and displays the Account/Contact address |
| Parameters |
Values |
| Name |
Yahoo! Maps |
| Base URL |
http://maps.yahoo.com |
| URL Parameters |
/maps_result?addr=<CMTLBLDATA_FLDCRDADDRESS1>
&csz=<CMTLBLDATA_FLDCRDCITY>+
<CMTLBLDATA_FLDCRDCOUNTRY>
&country=<CMTLBLDATA_FLDCRDSTATE> |
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| Finding Account information |
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| Google Company - Opens Google and searches for the Account Company Name |
| Parameters |
Values |
| Name |
Google Company |
| Base URL |
http://www.google.com/search |
| URL Parameters |
?q=<CMTLBLDATA_FLDCRDCOMPANY> |
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| Google Contact - Opens Google and searches for the Contact Name |
| Parameters |
Values |
| Name |
Google Contact |
| Base URL |
http://www.google.com/search |
| URL Parameters |
?q=<CMTLBLDATA_FLDCRDCONTACT> |
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 Click to view a complete list of parameters |
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