Wednesday, September 12, 2007, Tel Aviv - Commit Business Solutions, a global leader in management software solutions for small to mid-sized IT services and support businesses (SMB), has today announced the release of a new version of their popular IT management software package: CommitCRM 4.2.
Numerous new features and options have been added to this release. "This release shows that we are truly a customer-centric company," Said Maayan Porat, CEO of Commit, "We listen to our customers and invest a lot of resources to provide a complete solution for small to mid-sized computer repair and services businesses." he added.
Here are some of the new features of CommitCRM 4.2:
|
Commit Web Interface for Customers – The web interface for Customers has been significantly enhanced in this version and now allows your customers to view much more information and add their own notes to the Ticket. This will help you keep your Customers up to date with the Ticket status and expected activity.
In addition to managing their service requests online and see scheduled technician visits customers can now also use the following new features:
View existing History Notes and new ones - This enables you to discuss issues with your customers
View details for Assets - Customers will enjoy the enhanced service where they can see the details of their Assets
View details for Service Contracts - This will dramatically reduce the number of calls by customer seeking information on the status of their Contracts, i.e. how many hours are left, etc.
View details of Charges - Customers can now view all Charges added under their Tickets and Contracts. This adds transparency to the services you offer to your customers and increases customer satisfaction. |
|
Email signatures – Users can now create a personal signature to be used in emails sent with Commit. |
| Email from Ticket – The format of emails sent directly from a Ticket has been enhanced and now provides more information about the Ticket in the email. This allows technicians to learn more about the Ticket by reading the email only, so they do not need to go into the system in order to get the information.
The new email format includes: Ticket number and Status (also appear in the email subject), Ticket Open and Due dates, Ticket Resolution, Account and Secondary Contact information such as Addresses and phone numbers
This allows the technicians to get all necessary information so that they can schedule the work and discuss the Ticket status with the relevant Account contact, all from within the email!
The new enhanced email format is especially useful for technicians on the road who receive emails to their PDA and wish to check the Ticket information immediately, without having to use Commit Web interface for the basic Account and Ticket details. |
|
Other enhancements include: New time billing charges reports; New privileges are added to control which users can use the Commit QuickBooks Link, Enhanced document management and more. |
About Commit
Commit Business Solutions Ltd. is a leading provider of Professional Service Automation - PSA, CRM and Billing software solutions for small- to mid-sized computer services, computer repair and managed service providers. Commit's solutions help IT businesses automate and manage their IT projects, IT support, computer repair and IT outsourcing services.
For more information, please call +972-3-5504466 or visit www.CommitCRM.com.
Contact:
Maayan Porat
Commit Business Solutions Ltd.
Maayan@commitcrm.com |
