Business Automation for Successful ITsTrusted Since 2003

CommitCRM - Links with Remote Monitoring and Management Systems (MSP / RMM)

Turn your managed services (MSP) business into a well organized and efficiently run company by integrating your remote monitoring and management (RMM) software with CommitCRM, so that you can automate business operations and control your entire workflow from within one centralized professional services automation (PSA) system.

In order to service all of our MSP users, CommitCRM offers integration modules with leading RMM solutions, and also offers syncing techniques that enable users to share data between RMM platforms and CommitCRM.

Each CommitCRM-RMM integration ensures data accuracy, increased efficiency, and time saving benefits.

CommitCRM currently integrates with the following MSP Systems:
(sorted alphabetically)

RMM Integration Benefits:

  • Save time – by automating syncing your RMM with CommitCRM, so you don’t have to do them manually.
  • Increases efficiency – by easily managing your RMM Tickets from within CommitCRM.
  • Increases your profitability – by expediting all RMM Ticket operations, enabling you to work more hours.
  • Increases your Customer Satisfaction – by helping you respond faster, follow-up sooner, and tailor your responses to your customers.
  • Minimize the occurrence of duplicate, redundant and wrong data common with manual data entry.

 

CommitCRM-Continuum Link

Continuum:

CommitCRM-Continuum Link module is a bi-directional integration syncs Continuum Site, Device and Ticket information with CommitCRM’s Account, Asset and Tickets, respectively, in real time. This integration module has been developed by CommitCRM and is based on Continuum’s API. Not only does this integration enable you to manage all RMM Tickets from within CommitCRM to streamline your workflow, but the sync also enables you to close a Ticket in Continuum simply by closing it in CommitCRM. Also, all of the information about Devices and Sites that is recorded in Continuum is automatically sent to CommitCRM, and you can easily select whether to link or import the data into CommitCRM.

To learn more about CommitCRM-Continuum Link module click here.

Features:

  • Automatically creates Continuum Tickets in CommitCRM for easier management.
  • Easily links Continuum Devices with CommitCRM Assets.
  • Easily Links Continuum Sites with CommitCRM Accounts.
  • Automatically enables you to see the entire service history for Assets in CommitCRM – both for native CommitCRM Tickets and Continuum Tickets.

  • Two-way Sync: Closing a Ticket in CommitCRM automatically closes a Ticket in Continuum.
  • Reassign Tickets in CommitCRM to Continuum’s NOC.
  • Add comments to Tickets in CommitCRM that will be sent to Continuum.
  • Create new Tickets in Continuum from Tickets in CommitCRM.
  • Enables review of a detailed audit of sync changes.

To learn more about CommitCRM-Continuum Link module click here.

 

CommitCRM-GFI MAX Link

GFI MAX:

CommitCRM-GFI MAX Link module offers a direct integration with GFI MAX.

The integration can link GFI MAX Site and Device information with CommitCRM’s Account and Asset respectively, in real time. This integration module has been developed by CommitCRM and is based on GFI MAX’s API.

The integration enables you to manage all RMM Tickets from within CommitCRM to streamline your workflow. Failed Checks in GFI MAX are automatically converted into service Tickets in CommitCRM. Also, the information about Devices and Sites that is recorded in GFI MAX is automatically sent to CommitCRM, and you can easily select whether to link or import the data into CommitCRM.

Features:

  • Easily link GFI MAX Sites and Devices to CommitCRM Accounts and Assets.
  • Automatically syncs GFI MAX failed checks to CommitCRM Tickets.
  • Allows you to manage all issues (RMM events and standard Tickets) from within the Tickets module in CommitCRM.

  • Failed Checks status changes in GFI MAX automatically update the Tickets in CommitCRM.
  • Saves you time and helps you avoid duplicates and errors common in manual data entry by automatically sharing data between GFI MAX and CommitCRM.

  • Event Logging which reports all events received and sent by the CommitCRM-GFI MAX Link module, including arriving failed checks, skipped failed checks and failed-checks updates.

  • Skip rules so you can define a condition in which the system will ignore failed checks that you don’t want any Ticket created for. All failed checks are still reported to the RMM Event Log.

  • Integrated with Labels for automatically assigning a default label to Tickets created by the GFI MAX Link.

To learn more about CommitCRM-GFI MAX Link module click here.

 

CommitCRM-Kaseya Link

Kaseya

The CommitCRM-Kaseya integration automatically converts incoming email alerts from Kaseya into CommitCRM Tickets using CommitCRM Email Connector. Once the Ticket has been created in CommitCRM, you can manage the RMM ticket from CommitCRM. For more information, click here.

Features:

  • Automatically convert Kaseya email alerts into CommitCRM Tickets using CommitCRM Email Connector module.
  • Allows users to manage and resolve their RMM Tickets in CommitCRM.

 

CommitCRM-Level Platforms Link

Level Platforms™ Managed Workplace™

Using the CommitCRM Email Connector, this integration between this RMM system and CommitCRM automatically creates Tickets in CommitCRM from incoming email alerts from Level Platforms Managed Workplace. Once the Tickets have been created in CommitCRM, you can manage their RMM Tickets from within CommitCRM. For more information about this integration, click here.

Features:

  • Converts RMM alerts into CommitCRM Tickets using the CommitCRM Email Connector.
  • Enables users to manage Managed Workplace alerts from within CommitCRM to reduce errors and streamline workflow.

 

CommitCRM-N-able-N-Central Link

N-able™ N-central™

To integrate this RMM tool with CommitCRM, the CommitCRM Email Connector automatically converts emails sent to CommitCRM from N-able N-central into CommitCRM Tickets. Once converted into CommitCRM Tickets, this Ticket items can be managed from within CommitCRM.
In addition, using the built-in Online Services feature in CommitCRM, you can initiate different N-central actions right from within CommitCRM, this includes showing account and device information, launch remote control sessions and more. This powerful link helps you save time and increase efficiency by allowing you to share information between the two platforms. For more information about this integration, click here.

Features:

  • Converts RMM alerts into CommitCRM Tickets using the CommitCRM Email Connector.
  • Lets you service RMM Tickets more efficiently by letting you manage your RMM Tickets from within CommitCRM.
  • Initiate N-central actions right from within CommitCRM.