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Service Management |
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The Commit™ Dispatching & Service module manages your service processes. |
| The module's main features include: |
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Service Ticket Management |
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Comprehensive ticketing system built for Computer Service Providers |
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Record all the information for a call including status, priority, and nature of the issue, and track time-to-resolution |
| Support multi-activity tickets for ongoing projects and complex service tickets |
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Access contract/billing information to determine required level of service |
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Access customer data such as site description and service history in order to gain a better understanding of current problem |
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Speed up issuance of tickets from telephone helpdesk to field service |
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Intelligent Dispatching |
| Assign open tickets to telephone helpdesk or directly to a field service technician |
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Tickets are assigned to technicians based on availability and the type of the problem to solve with a specific customer |
| Monitor status of all dispatched technicians and all open service tickets |
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Manage daily/weekly/monthly schedules for technicians |
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| Reports |
| Analyze the effectiveness of support center activities |
| View escalation history and call response times |
| Analyze service technicians' performance |
