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  Commit Support
   
  Support is free for all users - both trial and registered (?)
  Requests from registered users are usually processed first.
   
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  Discuss using CommitCRM with other users and our staff.

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Support Resources Going Advanced
 
Getting Started Commit Web Interface
Installation Reports
Setting Up CommitCRM Privileges
Service Management Commit-QuickBooks Link
Contracts & Billing Commit-Outlook Sync
Account (Customers) Management Commit Email Connector (email-to-ticket)
Document Management Commit Alerts Server
Asset Management Integration
Knowldge Base Import & Export
Sales Management Backup and Restore
Activity Templates  
   
   
  Getting Started
       Getting Started Introduction Video (recommended!)
       Getting Started User Guide
  Installation
       CommitCRM Installation Guide
       Installation Troubleshooting
  Setting Up CommitCRM
    Manuals
       CommitCRM Setup Guide
    Learn More
       Setting up Employees
       Importing Accounts
       Importing Items
       Importing Assets
       Setting up Commit-Outlook Sync
       Setting up Commit-QuickBooks Link
       Setting up Email Connector (email-to-ticket)
       Setting up Alerts Server
       Defining Contracts
       Customizing Fields and Reports
  Service Management
       Creating Tickets
       Creating Tickets from the Web Interface (employee & customers)
       Dispatching Tickets
       Charging Tickets
       Closing Tickets
       Project Management
       Tracking Service History
       Activity Templates for Tickets
  Contracts & Billing
       Contracts Video Tutorials
       Billing in Commit
       Using The Commit-QuickBooks Link
       Using Items
       Using Charges
       Using Contracts
       Contracts and the Billable Flag
       Project Management using contracts
       Using Recurring Contracts
       Custom Pricing for Contracts
       Contract-price Charges
       Activity Templates for Contracts
       Using Taxes
  Account (Customers) Management
       Creating Accounts
       Importing Accounts
       Accounts Custom Pricing
       Activity Templates for Accounts
  Document Management
       Document Management Overview
       Importing Documents
       Downloading and Uploading Documents via the Web Interface
       Saving Outlook Emails as CommitCRM Documents
       Using Word Merge Templates
  Asset Management
    Manuals
       Asset Management User Guide
    Learn More
       Warranty/License Management
       Importing Assets
       Tracking Assets Service History
       Using Barcode with assets
       Managing Assets via the Web Interface
       Activity Templates for Assets
   
  Knowledge Base
    Manuals
       Knowledge Base User Guide
    Learn More
       Searching for Articles
       Documents Attachments to Articles
       Security and Privileges (for employees and customers)
       Importing articles
       Learn More (Frequently Asked Questions)
   
  Sales Management
    Manuals
       Sales Opportunities Management Guide
    Learn More
       Overview
       Creating New Sales Opportunities
       Closing Opportunities
       Charging for Opportunities
       Managing Prospects
       Forecasting Revenues
       Managing Quotes using Opportunities
       Activity Templates for Opportunities
   
  Activity Templates
    Manuals
       Activity Templates User Guide
       Activity Templates Video
    Learn More
       Overview
       Activity Templates for Contracts
       Activity Templates for Tickets
       Activity Templates for Assets
       Activity Templates for Accounts
       Activity Templates for Opportunities
       Applying Templates
       Activity Templates Privileges
       Frequently Asked Questions
   
 
  Going Advanced and Server-Side Features
   
  Commit Web Interface
       Overview
       Installing Web Interface
       Troubleshooting
       Embedding the login page in your Web site
       Adding your name and logo
       Downloading and Uploading Documents via the Web Interface
       Learn More (Frequently Asked Questions)
   
  Reports
       Customizing Reports Tutorial Video
       Tips for customizing reports
       Printing Reports From Web Interface
       Learn More (Frequently Asked Questions)
   
  Privileges
       Setting Privileges for Employees
       Setting Privileges for Customers
       Setting Privileges for Knowledge Base Articles (employees and customers)
       What Does Each Privielges Mean?
       Learn More (Frequently Asked Questions)
   
  Commit-QuickBooks Link
       Setting up Commit-QuickBooks Link
       Creating invoices from CommitCRM
       Import Accounts from QuickBooks
       Import items from QuickBooks
       Working with Charges
       Learn More (Frequently Asked Questions)
   
  Commit-Outlook Sync
       Setting up Commit-Outlook Sync
       Synchronizing Accounts
       Synchronizing Appointments
       Synchronizing Tasks
       Troubleshooting
       Learn More (Frequently Asked Questions)
   
  Commit Email Connector (email-to-ticket)
       Overview
       Setting Up Email Connector
       API by Email
       Automated Emails & MSP Integration
       Troubleshooting
       Learn More (Frequently Asked Questions)
   
  Commit Alerts Server
       Overview
       Setting Up Commit Alerts Server
       Using Commit Alerts Server
       Troubleshooting
       Learn More (Frequently Asked Questions)
   
  Integration
       Commit-QuickBooks Link Overview
       Commit-Outlook Sync Overview
       Commit Online Services
       Programming API/ODBC Link
       Importing & Exporting (Excel, CSV, etc.)
       Working with Word Templates
   
  Import & Export
       Importing Accounts
       Importing Accounts from QuickBooks
       Importing Accounts from Outlook
       Importing Items
       Importing Assets
       Importing Documents
       Importing Knowledge Base Articles
       Exporting with the Commit Export Wizard
       Frequently Asked Questions
   
  Backup and Restore
       Backup Your CommitCRM Data
       Using external Backup Tools
       Performing a Restore From a Backup
       Frequently Asked Questions
   
   
 
  Support for Online Ordering
        Visit our Customer Care Center for Online Orders
        FAQ, Order Process, Delivery, Payment methods, Login etc.
   
 
  Contact Us
  Haven't found an answer to your question? Want to tell us about a new feature you need? Contact us directly!
       Tell us about your idea for a new feature
       Submit a support request form
       Post a question on the Commit support forum
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