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Commit Web Interface |
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Commit Web Interface enhances the power of Commit by extending its reach to remote users or satellite offices anywhere via the Internet. |
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Commit Web Interface is an Internet/Intranet-based application employing the latest technologies that enable your employees and customers to access data in Commit through a standard web browser. |
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IT professionals may spend most of their time out of the office. Typically, you work at client sites and from home, and need to keep up to date with your schedules, assigned tickets and tasks, customer information and more. This is where Commit Web Interface comes in to play. |
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Commit Web Interface is available in two optional modules: |
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Commit Web Interface for Employees – This module enables employees to access Commit data remotely using a web browser and their web username/password. They can then manage (view/add/edit) various types of information in Commit including: Accounts, Tickets, Appointments, Tasks, Charges (Labor, Parts and Expenses), Assets and History Notes. They can also view other information including Items, Contracts, Sales Opportunities, and more. |
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Web users can be defined for all Active Employee records in Commit, and permission to use the web interface can be granted or denied to certain employees. |
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Commit Web Interface for Customers - This module enables the creation of unlimited customer web users (multiple users can even be defined for each customer/account). Using a browser, your customers will be able to login to Commit remotely and view data which is relevant to them, including open Tickets, closed Tickets and scheduled technician visits. Customers can also log new tickets which will automatically receive a ticket number and enter the Received Tickets queue in Commit. |
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You can receive email alerts whenever a customer creates a new ticket, or updates an old one, via the Commit Web Interface. |
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Commit Web Interface is a simple, clear and easy to understand interface. Your staff and customers will quickly feel comfortable with the program with a minimum of training. |
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From a technical perspective, Commit Web Interface runs on your server as a Windows service and serves incoming requests from employees or customers who are logged in. For maximum security, you can easily set Commit Web Interface to use your SSL certificates so that encrypted Https: connections will be used. |
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Commit Web Interface's look is customizable. With a few HTML changes to the basic settings, you can customize the interface to display your company name, logo and contact information on every page. |
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By using Commit Web Interface you will: |
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Increase efficiency by letting remote technicians manage their assigned tickets, schedules and tasks, add new charges for labor and parts, view customer information, and much more |
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Save costs by reducing the number of customer "status" phone calls since they can view their status and log new tickets online |
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Improve your service by providing online data to customers 24/7/365 |
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Increase customer satisfaction! |
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Frequently Asked Questions |
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What are the Commit Web Interface system requirements? |
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- Commit software 3.65 and up
- Windows 2000/2003 server to allow Commit Web Interface to run as a service
- Internet connection to the server with a static IP address/domain name
- Microsoft Internet Explorer Browser (6.0+) with JavaScript enabled
- Approximately 50mb available disk space on server hard drive
- Recommended screen display resolution of 1024 * 768 (256+ colors) |
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What operating system is needed to run the Commit Web Interface application? |
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The server where Commit installed needs to be running Windows 2000, Windows XP Professional or Windows 2003. |
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Can I use Commit Web Interface if my company's web site is hosted? |
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Yes. You need to upload the login page to the hosted server; when a user logs in via your web site, a connection to your company's server containing the Commit Web Interface and Commit will be established. This process is transparent to the user. |
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Can I use the Commit Web Interface with a firewall? |
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Yes. You need to set up the firewall to allow traffic through the port used by Commit Web Interface (configurable). |
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Can I use SSL certificates to secure connections? |
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Yes, if you have valid SSL certificates you can easily set Commit Web Interface to use them. This will let you use encrypted Https: connections rather than the standard Http: connections. |
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Can I use Commit Web Interface from my Apple Mac computer? |
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Yes, Apple® Mac® users can access and manage Commit data on their Macs using the supported Mozilla Firefox browser. |
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Can I display my company's logo, name and contact information on the web pages? |
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Yes, you can add a header and footer for all pages generated by Commit Web Interface. The header and footer can be designed using standard HTML. |
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What information do customers see? |
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Customers see only information relevant to them, such as their Tickets and scheduled visits by technicians to their site. |
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Is there a limit to the number of customers who can log in to the application? |
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No. There is no limit to the number of customers who can log into the application when using Commit Web Interface for Customers. This may be limited only by the available resources on the web server. |
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Is there a limit to the number of technicians/employees who can log into the application? |
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Yes, the number of technicians/employees is limited by the number of CommitT Active Employee licenses you have. |
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Can I create more than one web user for a customer? |
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Yes, you can add as many web users as you need for each of your customers (accounts). Each will have their own username and password. |
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Are there different versions/modules available? |
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Yes, two modules are available: Commit Web Interface for Employees and Commit Web Interface for Customers. You can use one or both of these modules. |
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Can I evaluate the Commit Web Interface application? |
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Yes. Starting from version 3.6, Commit™ installation includes everything needed to run a 30 day trial of the Commit Web Interface.
If Commit is not already installed Start Your Free Trial Now, otherwise, simply
Install the Commit Web Interface. |
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