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Our Product |
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We Care |
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Our Support |
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Fast Release Cycles |
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Ease of Use |
8. |
Locally Installed (not hosted) |
| 4. |
Affordable Pricing |
9. |
We've Stayed Friendly |
| 5. |
Our Commitment |
10. |
We're Upfront |
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| 1. |
Our Product |
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Users love the product we offer...
... and we love making a product that makes our users happy! |
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The CommitCRM team is 100% committed to developing and providing the best software solution for managing small to midsized IT-services, MSPs, and computer-repair businesses. We hire only the best and most experienced developers and make sure they are really user oriented. We follow quality-assurance procedures, offering our customers the most reliable, robust, and easy-to-use solution with the tools IT-services businesses need to excel in today's market. |
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"We love your software....The software is great, easy to use, and intuitive." |
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Wayne E. Dipper, KPM Technology, LLC, USA |
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"I have been searching for almost 20 years for a product like yours. And now that we have been using it, I am totally thrilled with the results." |
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Chris Rizzuto, ON-LINE Computer Services Inc, Canada |
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"I would highly recommend using Commit not only for their superb and easy-to-use software, but also for their outstanding support!" |
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Jonathan Appleton, Somerbys IT, UK |
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"Thank you. Thank you. Thank you. This product is brilliant. I have been looking for this type of application for my business for five years." |
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Gary Berkal, BRX Solutions Pty Ltd, Australia |
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"Fantastic-I have spent weeks looking for a product, and nothing came close to Commit." |
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Paul Norris, NORRCOM, New Zealand |
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Read More User Comments |
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| 2. |
Our Support |
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Users love the support we provide...
... and we love providing users with the best support. |
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We really care about our users and do anything we can to provide the most responsive and high-quality support. We carefully selects only the best professionals to join our team, people who understand what good support means and are familiar with the IT industry from both technical and business-management perspectives. Each member of our team is highly trained and will happily provide answers to any questions you may have. |
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"I really appreciate the great support and help with my presales questions. I marvel at the excellent and quick response times by your company. Your product is personified by your excellent support, so I thank you." |
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Greg Hickman, USA |
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"I have to say, I have never had better product support for any product that I have used. You guys are simply amazing!!!!" |
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Chris Rizzuto, ON-LINE Computer Services Inc, Canada |
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"We have searched the globe looking for a CRM like this. We used the presales support daily during our trial period and were amazed at the prompt and courteous responses we received. The Commit support team appears to have endless patience and a good understanding of the day-to-day challenges that face small IT businesses." |
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Trent Murray, Guardian Technology Group, Australia |
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"As a customer, I am impressed and appreciative of your 'Commitment' to fast and professional customer support." |
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David McCoy, SC Tech Service, USA |
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"I must commend you guys on always being very helpful and [for] the excellent response times and good, quality replies for all the questions we have." |
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Justin Moore, C-Drive C.C., South Africa |
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"I would like to take this opportunity to say-the support from Commit is excellent. During our selection process of different applications, they took the time to detail the support process and commitment to client resolution of issues. The support team continues to exceed our expectations." |
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Myles McNamara, Camelon I.T, Australia |
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Read More User Comments |
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P.S.: We provide FREE support!
Why? Because we love talking with our users, and we see every support interaction as a chance to listen, learn, and improve. There's no way we are going to charge you for talking with us about our system.
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| 3. |
Ease of Use |
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Our system is easy to install, easy to set up, and easy to maintain...
... and uses your current hardware. |
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The CommitCRM system is easy to install and maintain, and uses advanced, bulletproof technologies to provide users with a reliable system that requires almost no ongoing maintenance. |
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The entire Commit setup program takes less than two minutes to run on your PC (a fully functional trial is available here). Only seconds are needed to install the CommitCRM client on your LAN PCs-just create a shortcut to the executable file located on your server/main computer or run the client setup program that actually does exactly this. |
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Nothing is actually installed on the client PC: no new registry keys, no existing registry keys changes, no COM object registrations, no files are copied to any system folder. . . . Nothing! It's as clean and easy as can be. |
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And CommitCRM can be installed and run on your existing hardware! No new hardware is usually required and no dedicated server is needed. You can review the system-requirement specs here. |
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"I must REALLY compliment you guys on your software! I have tested NO LESS THAN 15 CRM applications and they don't come close!" |
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Justin Moore, C-Drive C.C., South Africa |
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Affordable Pricing |
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Our system is priced with small businesses in mind. |
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The CommitCRM system is priced so you'll be able to afford it, and our licensing model is straightforward and easy to understand. |
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All Commit licenses are perpetual-once you buy a license, you can use it for as long as you like! There are no recurring charges. |
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You can start small and increase the number of licenses when necessary - there are no sudden price increases when your business grows or when you reach a certain number of employee licenses (We don't force you to upgrade to a "pro" version when your business grows). All the features and options are offered to every customer, at every size, using the same linear pricing. |
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There are no hidden costs. All prices and options are openly displayed and available for you to review. You can evaluate the pricing and try the system anonymously without talking to a sales rep just to get a quote. Everything is openly displayed here. |
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Our Commitment |
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We're committed to the success of your IT business. |
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Commit is fully committed to providing the best professional-service-automation (PSA) system for small to midsized IT-services, computer-repair, and MSP businesses. By "small to midsized" we mean IT businesses with 1 to 50 employees. |
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All of our resources are invested in and focused on providing a complete solution for your IT business. |
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Yes, the Commit system may be used in other industries, however we are completely committed to our target customers-you, the IT guys. We'll modify our product, train staff, or do anything we can in order to develop and provide you with the right tool for your company. |
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Do we lose some business by not marketing to other industries? |
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Some think we do. |
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Do we make our IT users happier when we focus on their specific business needs only? |
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Definitely.
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We are fully committed to IT users and have no plans to focus on other industries! |
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Do we lose some business because we don't sell to large IT companies with hundreds of users? |
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Some think we do. |
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Does the CommitCRM system answer the needs of small to midsized IT businesses better this way? |
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Absolutely.
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We are fully committed to small to midsized IT businesses and have no plans to focus on large IT companies. |
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"Thanks for your time and excellent software. I must tell you how much more efficient Commit has made my support and billing operations." |
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Michael Ryan, Pines Computer Consulting, Inc., USA |
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| 6. |
We Care |
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We care about what you have to say. |
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At CommitCRM we are open to new ideas and welcome any type of feedback.
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We see every interaction with our customers as an opportunity to learn and improve. |
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We listen to your comments and modify our system accordingly. |
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"Great product with great features. We are a technology-support organization.
. . . Our company has tried several help-desk packages over the past few years but have found none that support external clients like Commit does. Keep up the great work and continue adding usable features." |
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Donald Westmoreland, Forsyth Management Group, USA |
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"The Commit support team appears to have endless patience and a good understanding of the day-to-day challenges that face small IT businesses. Thank you Commit! Keep up the good work." |
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Trent Murray, Guardian Technology Group, Australia |
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| 7. |
Fast Release Cycles |
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We release new versions often. |
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The Commit support team constantly gets great feedback from our users. Our customers actually tell us what new features they would like to see. |
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We prioritize the requested features based on popularity and other considerations, embed them into new system releases, and release new features almost as soon as they are ready. We don't hold the feature for our next major release, but rather release them as soon as possible. |
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If a feature can help our users and make their business more successful, we don't delay it-we release it. |
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Fact: During the last two years we've released seven new versions! Each of these releases has included dozens of new features, modules, and enhancements. |
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"I just wanted to compliment you guys on a great release! The QuickBooks interface is really wonderful and has saved me so much time in the billing area-it is great! The features you guys added, such as adding an account or linking when an invoice is being created, is user friendly and has saved me time. It's a really great release! Thanks!" |
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Anthony Mongeluzo, The Pro Computer Service LLC, USA |
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Locally Installed (not hosted) |
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You host your data on your computers. ...Nothing is hosted on our servers. |
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The CommitCRM system and database are easily installed onto your network computers.
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Only you control where and how your critical business data is stored. |
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Nothing is saved, stored, or kept on our servers. |
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We are not a hosted solution and have no access to your data. |
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This is why our customers don't need to pay any recurring hosting fees that add up to a lot of money over time. Simply use your current investments to maintain and enhance your existing network infrastructure. |
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| 9. |
We've Stayed Friendly |
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We've stayed friendly and warm, even as our business has continued to grow. |
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We've been growing our business rapidly, recruiting more and more new customers every day (we are currently serving thousands of IT professionals). |
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We effectively manage our growth and provide great support and training material on our Web site, including video tutorials, friendly user guides, helpful setup guides, and more. Thanks to our effective management, we have never stopped engaging in warm, personal, and friendly discussions with our users. |
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"I can't believe we asked a question and got an answer so fast. Please do not hesitate to ever use us as a reference. We speak highly of your product each time with have strategy meetings with companies similar to ours." |
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Ian Zellenrath, Efinity, Canada |
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"Thank you for your fast response and great support.... For your information, it is your support (as evidenced via your forum) and fast responses that confirmed our decision to purchase your product; not to mention the functionality and usability of your product." |
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Paul Andersen, APC Computer Services Ltd, New Zealand |
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"I must commend you guys on always being very helpful and [on] the excellent response times and good quality replies for all the questions we have." |
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Justin Moore, C-Drive C.C., South Africa |
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| 10. |
We're Upfront |
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We're upfront, believe in our product, and provide a free and fully functional trial. |
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At Commit, we are open about everything we offer. |
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There is no need to contact a sales rep in order to know what the price is. Pricing is openly available on our Web site here. |
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There are no surprises. Everything is clear and upfront. |
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We believe that we offer the best and most affordable solution for small to midsized IT-services businesses. |
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We provide a fully functional, 30-day free trial. You can be up and running in minutes. |
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See for yourself why so many IT pros use Commit every day. |
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Click here now to download your fully functional free trial. |
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"As always, support is great with your product, and I highly recommend it to other businesses." |
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Craig Weiss, Tymor Technologies Inc., USA |
