Forum: RangerMSP Software Discussion Forum (CCRM)
October 16th, 2008, 06:34 AM
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Replies: 5
Hello,
We have a tiered MSP offering.
We have a new client signing up on a tier that includes:
24x7 server monitoring
antivirus software
spyware software
patch management
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 28th, 2008, 04:36 AM
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Replies: 7
Hello,
When we log into the web interface, it launches a new window.
How can we modify the CommitCRM web interface settings to force that window to launch in full screen (maximized) view?
Thank...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 23rd, 2008, 07:49 AM
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Replies: 1
Hello,
How can we removed the 'Powered by Commit' from the web interface and the printable forms from the web interface?
Thank you,
Brian
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 1st, 2008, 10:07 AM
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Replies: 3
In a Yahoo forum a user stated that they submit their PSA grahical report to their client on a month-end basis. I emailed the user and they're going to email me a copy of that report tomorrow,...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 14th, 2008, 09:23 AM
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Replies: 1
Hello Support,
We understand that CommitCRM suggests tracking time spent on tickets for clients "with all you can eat contracts." It would be great if we could have a field in the ticket that upon...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2008, 02:19 PM
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Replies: 10
Ray,
On your last comment, I don't want all secondary contacts in Outlook. In CommitCRM you can choose to NOT sync secondary contacts.
Thanks again,
Brian Williams
Advantech NW
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2008, 02:18 PM
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Replies: 10
Ray,
When you setup the email connector you specify an address that CommitCRM will default to in the event it can't match up a user in your CommitCRM records.
For example, if you're asking clients...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2008, 11:59 AM
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Replies: 0
Hello all,
Just curious to see how many CommitCRM users will be attending SMB Nation this October in Seattle.
If a good number, I was thinking of a pre-day to go through ideas and best practices...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 7th, 2008, 07:09 AM
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Replies: 6
Joe,
Our two-included hours is for remote support, so to be honest we haven't had a silver client exceed the two-hour inclusion. What we plan on doing is the time we exceed the 2-hour limit...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 3rd, 2008, 08:28 AM
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Replies: 6
We offer tiered managed services i.e. bronze, silver, gold.
We create a global contract for the managed service offering, we use the notes to define the level of service, we attached the signed...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 28th, 2008, 11:57 AM
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Replies: 5
Also, the ability to 'suspend' and hide accounts/clients no longer active would also be great.
Thanks again,
Brian
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 28th, 2008, 11:55 AM
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Replies: 5
Hello Support,
I'm not finding the option to suspend the item, I'm still just seeing Active and Inactive. Could you point me in the right direction?
Also, will be be able to do this with...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 21st, 2008, 03:13 PM
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Replies: 0
We currently use Postini for perimeter spam protection, when client mail servers are unavailable for more than 15 minutes email begins to spool via Postini's servers and we get text and email...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 25th, 2008, 05:17 PM
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Replies: 1
Hello Support,
When reviewing the history in CommitCRM the column with the Date, which includes the date i.e. 06/25/2009 and then a time stamp is reporting the wrong times.
Today I'm looking at the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 19th, 2008, 05:01 AM
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Replies: 1
The task in CommitCRM are syncing to Outlook, but the 30 minute reminders are not can you advise how I can get those reminders to appear in Outlook to?
The autosync to Outlook function gets turned...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 12th, 2008, 11:59 AM
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Replies: 1
When exporting to excel the address line has the street address, city, state and zip on all one line instead of seperate fields. Is there a way to have them all in seperate fields?
Thank you
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 31st, 2008, 06:42 AM
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Replies: 4
As IT folks we believe that everything we write, specifically when it pertains to security, would always signal a flag to the business owner, READ ME, but the reality is our business clients are busy...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 21st, 2008, 01:32 PM
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Replies: 3
Perfect, this is great.
What's a good way to mark a client as one to receive the newsletter?
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 21st, 2008, 12:04 PM
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Replies: 3
Hello,
We're wanting to export our active client list to Word in order to creating mailing labels for our quarterly newsletter, how can we add history to all these clients that a newsletter was sent...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 16th, 2008, 01:03 PM
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Replies: 1
Today I have a client LOB app that I know I documented a note during some point. I don't know if its a ticket, a note, an asset etc. Is there a way I can search all of a specific accounts information...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 13th, 2008, 04:39 PM
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Replies: 1
When creating assets for clients, i.e. hardware/software or other, we try to complete as much entry needed to help manage the item. Completing the vendor information within the asset should result in...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 30th, 2008, 04:54 PM
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Replies: 1
Yes.
> File > New > QuickBooks Invoice then select Account then select the account you're wanting to bill, it will then generate one invoice in QB's with all the charges irregardless of how many...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 30th, 2008, 12:36 PM
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Replies: 2
Just wanted to post some ideas on how we're using CommitCRM reports:
1) Beginning of the month we run an Assets Listy by Warranty/License Expiration report.
> Reports > Assets > Assets List by...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 10th, 2008, 11:11 AM
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Replies: 9
Just following up on the project template idea.
I created a dummy contract along with the tickets for a couple of typical projects i.e. new desktop setup, new laptop setup, new server setup.
I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 5th, 2008, 10:51 AM
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Replies: 1
Here's some ideas on how to use Commit's online services.
MX record lookups, WhoIs lookups and much more...
1) Open IE and sign into your paid DNSstuff.com account leaving the option to remember...
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