Forum: RangerMSP Software Discussion Forum (CCRM)
November 10th, 2008, 09:33 AM
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Replies: 31
Hi,
We would like any charges over the contracted hours to automatically be set as billable, is this possible?
Kind regards
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 16th, 2008, 06:13 AM
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Replies: 7
No problem, works just fine :)
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 16th, 2008, 06:08 AM
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Replies: 7
How would we go about editing this for use with the UK version of Google Maps?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 31st, 2008, 09:58 AM
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Replies: 3
Excellent Upgrade! Thanks!
Have you ever thought about integrating a remote support utility into your existing software as a module? A CommitCRM version of something like LogMeIn or Net Viewer...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2008, 08:41 AM
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Replies: 2
excellent thanks very much
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2008, 04:38 AM
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Replies: 2
Hi,
We do not want our customers to see the Contracts tab when the log onto the web interface is there a way to configure this?
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 1st, 2008, 06:44 AM
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Replies: 4
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 31st, 2008, 01:53 PM
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Replies: 4
Hi,
I am trying to setup the email connector, when I run the serverconfig.exe I receive an error message 'The procedure entry point AdsCreateSavepoint could not be loaded in the dynamic link library...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 4th, 2008, 02:39 PM
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Replies: 2
Thanks Eitan I appreciate your feedback.
Greg
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 3rd, 2008, 03:47 PM
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Replies: 2
Hi,
Our customers who are on contract have service level agreements, one of the points of these agreements is that we respond within 4 hours. Is there a way in which CommitCRM can alert us when a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 2nd, 2008, 07:22 AM
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Replies: 6
Also sorry to be a pain, on another note, is there a way to create a recurring parts charge? we provide a software monitoring and reporting service to our customers which is billed for the same...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 2nd, 2008, 07:20 AM
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Replies: 6
Thanks Sherry but I was wondering when we create a parts charge and put in the price for the customer is there a field that lets us input how much it costs us?
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2008, 03:20 PM
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Replies: 1
Please ignore, I have figured it out
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2008, 03:16 PM
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Replies: 1
I have batch copied all of our monthly contracts today however the contracts for last month still seem to be being used. How do I set it to only use the new months contracts? also what do I do with...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2008, 06:20 AM
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Replies: 6
Sorry I cannot seem to find the cost field in the part charges form
Greg
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 29th, 2008, 05:24 AM
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Replies: 5
Hi again,
I have finally got round to configuring the Web Interface however because we have had an extention on our trial license when I browse to the Web Interface page I get the following message...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 29th, 2008, 04:27 AM
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Replies: 6
Hi could you tell me how we can input cost pricing into a parts charge and create a report for the customer so that the cost price doesn't display?
We would also like to be able to see a charges...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 25th, 2008, 02:52 PM
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Replies: 5
Thanks again, I will take a look at that.
Is there any way we can create a field for travel time?
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 25th, 2008, 09:41 AM
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Replies: 5
Thanks Sherry, I have been asked by my Manager to revise my question...
A call has been logged – a customer calls to ask when it will be actioned - we can see the ticket on the screen by searching...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 25th, 2008, 06:28 AM
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Replies: 5
Hi,
Is there a way of seeing the time and date a ticket was allocated from the tickets screen and also who it was allocated to?
Kind Regards
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 10th, 2008, 04:08 AM
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Replies: 1
Hi,
Would it be possible to have an extension on our trial?
We really like the software and the support you give but need a little bit longer to finish adding accounts and contracts.
Kind Regards
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 22nd, 2008, 06:23 AM
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Replies: 1
Hi,
Are we able to create tickets for customers who are not listed in the accounts section?
Thanks
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 16th, 2008, 06:01 AM
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Replies: 1
Hi,
We have a number of customers with monthly time based contracts. When our customers go over their allocated time they are billed £35.00 per hour. Is there a way to automatically create the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 9th, 2008, 04:40 AM
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Replies: 27
Hi again!
We have installed the web interface and configured it to run on port 5555 on our server, however the interface will not load at all even from the server itself. The service is running, we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 8th, 2008, 01:09 PM
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Replies: 4
Fantastic! Thanks very much
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