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I'm new to Commit, and am currently creating a few custom reports for our company based on our needs. However, I've run into a bit of a roadblock.
I've noticed that different reports have access to different database fields based on category. FE: In the report "Charges Report by Ticket", when placing a database text field, I have only access to those fields which fall under the category "Charges". In the report "Ticket Details", I only have access to those fields which fall under the categories "Assets" and "Tickets". At first I thought I could just find one that used, say "Charges", "Tickets" and "History" but I haven't been able to find a system report that has all of the categories I'd like to include. My question boils down to this- how can I add more categories to this database field list? |
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Hi Deb,
Thanks for posting this. The fields available in each type of report cannot be adjusted; they must be used as is. The best way available to achieve your reporting needs is to generate 2 reports:
Hope this helps. Regards, Sherry |
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Hi Deb,
Thanks for posting this. We aren't working at the moment on any enhancements to the Report Designer for RangerMSP 5.3; i'm sorry, i cannot comment about future versions beyond RangerMSP 5.3. However, we do have a feature request to have some aspects of the report designer updated; i'll add your vote to it, as well as your comments. Thanks for the feedback. Regards, Neta |