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Actually, you can do this, and we are doing it.... Modify your "ticket completed" email alert to include a link to your surveymonkey survey (or whatever survey service you would like to use).
We just started doing that last week - it works really nicely. Plus you can recap to your client the work you performed and keep you contact info in their inbox... |
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lpopejoy,
I've taken surveys with surveymonkey, but never set one up. Do you have to set up a survey for each ticket or what kind of link do you put on your email template that would remain static? Also based on how you do it are you able to do the free account with them or the monthly? Thanks in advance |
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No, it is a static survey. The actually link looks something like this: http://www.surveymonkey.com/s/[randomcharcters here that are tied to your survey].
You could do it with a free account; we have the paid account because it allows a lot more customization (colors, logo, get rid of their credit, etc). It seems to work well, but I'm not sure it is "getting enough attention" meaning not too many people use it. |