When a client access the web interface and attempts to view "Closed Tickets" or "All Tickets" the system does not present the "Closed" of "All" tickets.
I have confirmed the user privileges are "Full"
Please advise.
Thanks for asking. We have a small patch for 6.1 that fixes this (when it happens). Please drop us an email referring to this thread and we will reply with the instructions on how to apply it (a very quick process).
